telus billing support - An Overview
telus billing support - An Overview
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• At this stage, I truly feel I'm being misled and mistreated. Even with a number of calls and escalations, I still do not have clarity on my reductions or a good resolution to my issues.
Used to be the leader and The main reason I are actually a faithful Telus custiomer For a long time. But That is about to alter!!
@Oleginza Wrote: I named Telus CS at 8.55AM Mountain time and so they hanged up on me, expressing which i have to phone during "normal Place of work hrs". Is that this for genuine?
If an automatic assistant asks for the reason of one's get in touch with, point out "I wish to make payment preparations for my mobility bill".
I had to Make contact with CS nowadays with Chat as well as the Section I need to talk to is barely offered by phone. The CS on Chat organized a connect with back again at an arranged time slot. When that Section called me later on I bought everything sorted out.
in the Black Friday i termed Telus to have me a brand new cellular line for my daughter if there's a offer like i obtained Earlier for my other Children like a faithful customer with Telus.
I am writing to specific my deep dissatisfaction with the customer service I obtained though seeking to clarify the main points of my new contract and special discounts. My current encounter has left me feeling discouraged, undervalued, and worried about your staff's Total top quality of support.
• I spoke to a number of brokers, like Maria and Regal, who couldn't supply clarity or escalate my situation as requested.
I haven't been so pissed off with a company. It really is extremely hard to have solutions from Telus. My bill has been transformed quite a few instances since signing up with them a 12 months back following a promoter came to our door and drew us in with engaging offers. She even claimed Telus would purchase Shaw's agreement penalty to maneuver us more than. I regret every next of relocating. It will take up many of the afternoon to talk with anyone at Telus. Hold times estimate an hour or so only to get forwarded to an individual and put on hold for one more hour. My agreement arrangement demonstrates what my Invoice should be but they arbitrarily change my Invoice to one hundred.
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Moreover, I had been disconnected multiple instances when attempting to speak with support and in some cases remaining on keep without having resolution.
Hello telus billing support @Ben708 we certainly benefit your loyalty with us and we want to support. You should keep watch over your inbox for just a message from us
Hi All people, I have to Call customer service with reference to modifying a payment arrangement. I planned to know when there is an electronic mail or other way to Get hold of them because I am Performing, and many occasions I make an effort to simply call And do not get to speak to a person prior to I have to cling up.
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